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What’s the deal with the new version of ITIL (Information Technology...
You may have heard that there are new versions of the ITIL books coming out today. ITIL (the IT Infrastructure Library) is by far the most utilized best practice framework for IT process, so there is a...
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3 Process Pitfalls to Avoid When Embracing Cloud Computing
When people think about moving services to the cloud they are naturally focused on some of the many advantages: reducing costs and making them more predictable, increasing flexibility, and decreasing...
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You Aren’t Using Social Media to its Full Potential
Recently my blogeague Alan See had a post entitled “I’d Rather Go To The Dentist Than Get into Social Media” about how businesses need to engage their customers via social media or fall behind the...
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Younger Workers Ignoring IT Rules?
A recent survey/study by Cisco says that 70% of younger employees break IT policies; especially around accessing the internet. The implication and subsequent interpretation by many bloggers and media...
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Is Your IT Organization Easy to do Business With?
My AT&T colleague Tom Pierce recently gave a great webinar on IT Customer Service and there were a few things that really jumped out at me. The first was a study that showed 80% of organizations...
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IT Project Failure isn’t an Option; it’s Business as Usual
If you have been in IT for any length of time you have been involved in some failed projects. But have you thought much about the overall cost of IT project failure to your organization? Or how about...
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3 Keys To Make The IT Outsourcing Equation Work In Your Favor
Every large enterprise these days does some form of IT outsourcing (in the generic sense) – Business process optimization (BPO), ASP, offshoring, and cloud computing to name some flavors. But just as...
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1 Easy Step To Fixing All Of Your IT Problems
There is no “right answer” to the IT org-chart. I was working with a customer recently, and at one point they commented that they were always “too busy organizing to actually do any work.” This phrase...
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Why Technology Professionals Can’t Afford to Ignore Social & Mobile
Recently, I overheard a conversation in an elevator on the way to a meeting: two guys were laughing about their kids and their foolish social media usage. When I arrived at my meeting, one of attendees...
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Traditional IT is Standing in the Way of the Software Revolution
It has recently come to my attention that software is eating the world - today’s dominant companies are software companies. The growth of cloud and the affordability and ubiquity of high-speed-network...
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